Frequently Asked Questions

Q1. How does the site work?

A. You can browse the site or use our search engine to find your desired products. You can then add them to your shopping cart and click on place order. You let us know your address, contact details and you are done.  A Bazaar Chai representative will then deliver your order right to your home or office.

Q2. How much do deliveries cost?

  • If the order is inside Dhaka city then shipping charge will be 60 Taka. Home delivery inside Dhaka city.
  • If the order is outside Dhaka city then shipping charge will be 100 Taka (Advance). Condition Courier outside Dhaka city. 

Q3. How can I contact you?

A. You can always call +880-1877 755 771

B. Email us at bazaarchai.com@gmail.com

C. Message us at m.me/bazaarchai.com.bd

Q4. How long do the deliveries take?

A. We are currently delivering within 3-5 working days all over Dhaka.

B. Out of Dhaka sometimes it take 5-7 working days.

Q6. How do I know when my order is here?

A. Bazaar Chai representative will call you as soon as they are at your house to let you know about your delivery.

Q7. How do I pay?

A. We accept cash on delivery. Don’t worry, our Bazaar Chai representatives should always carry enough change.

Q8. Do you delivered my area?

A. We are currently shipping all over Bangladesh.

Q9. I can’t find the product I am looking for. What do I do?

A. We are always open to new suggestions and will add an item to our inventory just for you. There is a “Product Request” feature that you can use to inform us of your requirement. You can also call +880-1877 755 771 or mail us at bazaarchai.com@gmail.com to add an item to our inventory.

Q10. My order is wrong. What do I do?

A. Please Immediately call +880-1877 755 771 and let us know the problem.

Q11. What if the item is out of stock?

A. We hold our own inventory in our warehouses, so we rarely run of stock out. However, we will try our best to source what you need. If we cannot find it, we will SMS/Call you and let you know what substitutes are available.

Q12. What happens during a lockdown?

A. We work during lockdown. That’s how dedicated we are.

Q13. Why should we buy from you when I have a store nearby?

A. Well, that is up to you. Our prices are sometimes lower than that of major superstores in the city. We also carry a larger variety than the average corner-store. So, there is really no reason to not buy from us.

Q14. What about the prices?

A. Our prices are our own but we try our best to offer them to you at or below market prices. If you feel that any product is priced unfairly, please let us know.

Q15. How do you deliver?

A. Our goal is to deliver the products to your place on time.

Q16. What is your policy on refunds?

A. You may get a refund within ten (10) days on unopened or spoil packaged products. We reserve the right to refuse a refund. Please contact us at +880 -1877 755 771 if you want to return an item.

Q17. Can I order over the phone?

A. Absolutely. Our hotline is +880 1877 755 771

Q19. How are you sourcing your products?

A. We have deals with whole-sellers, manufacturers and importers. We only sell authentic products.

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